About us

How do I contact GRL Partners E-Books and Indicators ?

Headquarters:Samhoftraße 43, 5424 Bad Vigaun
Telephone: +49 176 17283635
For membership, order and general information: [email protected]
For post-order support operations: [email protected]
If you would like to be a brand / Professional on our site, you can send an email to info@GRL Partnersbooks.com

MEMBERSHIP – ACCOUNT

What are the benefits of being a user ?

By entering GRL Partners E-Books and Indicators as a user,

• You can purchase AI based technique books or other tools from the Platform and products of the GRL Partners E-Books and Indicators and share them with your friends.
• Ask questions to GRL Partners E-Books and Indicators, send messages and write comments,
• Check on the status of your order,

How can I become a member?

Users do not need to be a member to purchase goods and services from GRL Partners E-Books and Indicators Platform. Without creating a membership of platform you can benefit from the products and tools by being just a user.

Can I shop from GRL Partners E-Books and Indicators without being a member?

You may shop without being a member as a guest. In order to check on your order and to get notified, we advise you to shop as a member.

Despite correctly submitting my password and email address, I can not sign in, what am I suppose to do?

You may request help by filling the communication form or by sending an email to info@GRL Partnersbooks.com

How do I change my membership information and password?

You may click ‘Sign In’ button located on the top right of the homepage screen, and then click on ‘My Account’ to access to your information and change your membership information or password.

Users do not need to create membership information and passwords while using the GRL Partners E-Books and Indicators service provider platform. Users do not need to alter their user and password information to use the GRL Partners E-Books and Indicators Platform.

Can I change my username?

You may change your username by clicking the ‘Sign In’ button located on the top right of your homepage screen and then by clicking ‘ My Account’ button located in the top right of your screen.

Users do not need to create membership information and passwords while using the GRL Partners E-Books and Indicators service provider platform, so they do not need to change their password information to use the GRL Partners E-Books and Indicators Platform.

How do I renew the password which I signed up with?

You can renew the password by clicking on the "Membership Information" tab on the login screen that you have accessed by clicking the "Login" button on the upper right of the homepage.

Users do not need to renew the password to benefit from the GRL Partners E-Books and Indicators Platform. Each time of users enter into GRL Partners E-Books and Indicators Platform to get benefit by purchaising any tools, it is reasonably adequate to fulfill users purchase informations.

How do I change or add my saved addresses?

Once you have logged in, you can access your account information from the "My Account" tab at the top right of the page; you can change your registered address information or add a new address.

Users need to add addresses to take advantage of the GRL Partners E-Books and Indicators Platform. It is reasonably sufficient for users to fill in the address information contained in the purchase information of users, including the address.

How do I cancel my membership?

You can send a cancellation request for your membership by editing the contact form at the bottom left of the main page or by emailing info@GRL Partnersbooks.com.

Using the Website

What is a products?

These are AI technique based products that contains the products of the automated robot tools and indicators bearing the signature of the GRL Partners E-Books and Indicators experienced AI Developer, datascientists and technologists.

What is ‘Ask a Question’ ?

Through the ‘Ask a Question’ tab, you can send messages about the platform, products and tools to communicate interactively to the Platform exhibiting the products.

SHOPPING

How can I shop from GRL Partners E-Books and Indicators Platform?

Once you have enter GRL Partners E-Books and Indicators Platform website as a user and commenced your consumership, you can start shopping and you can complete your purchase without having to login. We ask that you contact info@GRL Partnersbooks.com to complete the order fulfillment without completing the login.

Click here for Transaction Guide.

Can I shop from any part of Turkey?

You can not buy our products from Turkey.

Can I reach GRL Partners E-Books and Indicators Platform from my mobile devices?

You can reach GRL Partners E-Books and Indicators via your mobile browsers.

Can I place an order via my phone?

Sorry, we can not place an order by phone

Which products can I buy?

You can purchase the products you like through the ‘All Products’ page located at top right from the detailed page of the GRL Partners E-Books and Indicators Platform.

I do not have the ‘Add to basket’ button in the product page, how can I access the product?

There is ‘Add to Chart’ button in certain products that are listed for sale and listed solely for purchase. For more information, you can send an e-mail to info@GRL Partnersbooks.com.

How can I get detailed information about the product I want to buy?

If the information in the Product Detail section of the product pages is not sufficient, you can also send an e-mail to info@GRL Partnersbooks.com by clicking on the "Contact us" link located at the top right of on the product page.

Can I book products to buy later?

Sorry, we do not have product booking service.

I can not find the product I'm looking for, what should I do?

If you can not find the product you are looking for via the help of the search box, you can get support by sending an email to info@GRL Partnersbooks.com.

I want to have a gift package, is it possible?

Our gift wrapping service is currently unavailable.

How do I know about the opportunities in GRL Partners E-Books and Indicators ?

If you accept to retrieve e-mails when you are entering as a user, you will be informed about the opportunities and developments on our site via your entered e-mail address. You can click the link to subscribe to the GRL Partners E-Books and Indicators e-bulletin.

Do you have a store?

We only have an online store.

PAYMENT

What payment methods can I use for shopping?

You can shop via GRL Partners E-Books and Indicators Platform with a debit card or credit card.

Is there a credit card instalment option?

Yes, you can make an installmental shopping with the banks that are collaborating with iyzico, our contractual payment service provider. The number of installments varies with different reasons like your bank's periodic campaigns.

No, there is no payment card instalment option.

Can I pay at the door?

We do not have a payment option at the door.

Can I pay by EFT or wire transfer?

We do not have the option to pay by EFT or wire transfer.

ORDER & DELIVERY

How can I follow the order?

Once you have entered in, you can access your order information from the "My Chart" button symbolized as an basket icon on the top right of the page. If you have created an order without entering in, you can receive information by sending an email to info@GRL Partnersbooks.com.

Can I change my delivery address after ordering?

If the related products have not been sent, you can submit your address change request by filling out the contact form at info@GRL Partnersbooks.com.

The order did not reach me despite the delivery time of the order. What should I do?

You can contact us by sending an e-mail with your phone number to info@GRL Partnersbooks.com. or you can request information and support by filling out the contact form on our website.

What should I do if I do not get a receipt for the order?

If you notice the absence of a receipt during the delivery, please request your receipt from the dispatcher. If the receipt is not delivered to you, please make a written statetement and notify our customer service department via info@GRL Partnersbooks.com.

CANCELLATION AND RETURN

How can I cancel my order?

If the related products have not been sent, you can send your cancellation request by filling out the contact form at info@GRL Partnersbooks.com. If your order is submitted, cancellation is not possible. In this case, you can request a refund for your order.

I canceled my order, when will I receive my return?

Your payment will be made within 1-3 business days at the latest. The period of reflection of your payment return to your bank account differs according to the working principle of your bank.

How much time do I have to return my order?

You can cancel your puchase within in 14 days without any reason.

When will my refundable product be reimbursed?

When the product you wish to retun has been returned to the seller, the return amount shall be transferred to you in 1-3 days. The returned amount shall be transferred to your bank account according to the transaction duration of your bank.

What is the method of refund, upon the event of payment in installments?

Payments made in installments by credit card, bank card or bank transfers are refunded by installments. Your refund is reflected to you monthly in your credit card’s balance.

SECURITY

How is the privacy of my personal data provided?

GRL Partners E-Books and Indicators, does not use or sell the personal data submitted to the platform to third parties such personal datas submitted during the purchasing or from the information submitted during the sale of goods or services are solely used for the purposes stated in the company’s activities.

Can I be safe when shopping with a credit card?

Your credit card information is not stored by GRL Partners E-Books and Indicators.

The CVC2 (CVV) number in the last 3 places of the number on the back of your credit card provides extra security. You are asked to enter this number upon payment via credit card.

What is 3D Secure?

3D Secure is an authentication system developed by Visa and MasterCard for secure shopping on the internet. With this system, both cardholder and member business places are guaranteed against internet fraud. The system is called "Verified by Visa" for the use of Visa credit cards and "SecureCode" for applications that use MasterCard credit cards. You can get detailed information about 3D Secure application from BKM (Interbank Card Center) website.